3 Ways Leading Retailers Reduce Returns

This video provides a quick (less than 20 minutes) review of how retailers can dramatically reduce returns without disrupting existing systems and processes. 

 
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Hosted by Selina Wragg, featuring online consumer experience expert, Kevin Gardiner.

During this video, Kevin shares the lessons he learned working with Macy’s, Bloomingdales, Toys R Us and other retailers.  

He explains how you can make simple updates that allow them to:

  • Be available to customers across multiple channels – to quickly catch anyone who is frustrated
     
  • Use conversation transcripts to drive optimizations across product/experience/availability
     
  • Help people to buy the right product up front

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