3 Ways Leading Retailers Reduce Returns
This video provides a quick (less than 20 minutes) review of how retailers can dramatically reduce returns without disrupting existing systems and processes.
Hosted by Selina Wragg, featuring online consumer experience expert, Kevin Gardiner.
During this video, Kevin shares the lessons he learned working with Macy’s, Bloomingdales, Toys R Us and other retailers.
He explains how you can make simple updates that allow them to:
- Be available to customers across multiple channels – to quickly catch anyone who is frustrated
- Use conversation transcripts to drive optimizations across product/experience/availability
- Help people to buy the right product up front