Upcoming Welcome Events
11:00am PST / 1:00pm CST / 2:00pm EST
7 Ways to Meet Customers’ Expectations, Not Industry Standards
During this live video, we share how the world's most recognizable brands have optimized agent efficiency to surpass the industry benchmark.
- Get inside a shopper's mind -- find out what question's they're really asking
- Learn how to optimize the consumer experience, based on customer feedback
- Better communicate your brand message and product detail pages
FEATURING: Alison Schutz, Customer Champion Expert
In this video, Alison walks us through real-life examples of how manufacturers have increased shoppers' basket size by helping them purchase the right product at a higher price point.
During this on-demand video, you will learn how to:
- Leverage your existing customer service team to create upsell opportunities
- Assist customers who shop for your products, within the retailer's environment
- Extend your eCommerce capabilities, even if you don’t have eCommerce today
FEATURING: Kevin Gardiner, Macy’s, Bloomingdales, Toys R Us
Learn how leading retailers are dramatically reducing returns without disrupting existing systems and processes.
This short (less than 20 minutes) on-demand video, shares lessons Kevin learned working with Macy’s, Bloomingdales, Toys R Us and other retailers.
You’ll learn how to make simple updates that allow you to:
- Help people to buy the right product up front
- Use conversation transcripts to drive optimizations across product/experience/availability
- Be available to customers across multiple channels – to quickly catch anyone who is frustrate
FEATURING: Matt Mayes, formerly of Salesforce and eBay.
This on-demand video provides an in-depth look at the impact of Research Online Buy Offline (ROBO), with advice on how you can measure ROBO within your organization.
During this interview, Matt discusses why ROBO should be a priority for both mass-merchant retailers and pure-play product manufacturers:
- Understand ROBO’s impact on the retail omnichannel landscape
- Discover how consumer research influences purchase behavior
- Learn 3 ways to assess the effect of ROBO
FEATURING: Selina Wragg, Marketing Expert
During this live video, Selina talks us through how shoppers exhibit different motivations and engagement with channels, devices, and touchpoints. here are always opportunities to buy, and every purchase journey is unique, which is why you need to engage at every step.
During '5 Ways Shoppers Engage When You're Not There' you will:
- Understand consumer buying behavior in today's chaotic retail landscape
- Learn how to scale your existing customer service operations, across multiple retailer touchpoints
- Reimagine the experience consumers have with your brand