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Introduction


Expertise driving customer acquisition

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Introduction


Expertise driving customer acquisition

Welcome™ products are designed to drive customer acquisition and engagement by making expertise available, wherever it is, to consumers, wherever they are. The Welcome™ Conversation Platform combined with products for each channel of engagement provide solutions for continuously connecting with consumers across website, mobile, SMS, in-store, digital, and offline touchpoints.

Learn more about retail and brand solutions by selecting an option:

 

Welcome™ Conversation Platform

The platform connects experts to consumers across the buying experience, dramatically improving the acquisition and engagement of customers. The platform integrates with existing systems at both brand and retailer and provides consumer intelligence to optimize the buying experience. All Welcome products plug into the platform to provide specific engagement to acquire customers.

Welcome Bar and Welcome Bar Mobile


Welcome Bar

Welcome Bar and Welcome Bar Mobile


Welcome Bar

The best way to buy.

Messenger-style chat interface that enables consumers to discover available experts and receive personalized assistance.

The Welcome™ Bar and Welcome™ Bar Mobile accompanies consumers across a site, ensuring they can browse, shop and chat at the same time.

Our dynamic call-to-action button updates based on the availability of experts. Consumers can also manage their conversations and access conversation history.

Welcome Collaborate


Welcome Collaborate

Welcome Collaborate


Welcome Collaborate

For the first time, a brand and retail expert in a single conversation.

Welcome™ Collaborate increases customer acquisition by enabling both brand and retail experts to influence the consumer's buying decision, within a single conversation.