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What is Welcome?


Route live chats from product pages on retailer websites, directly to product experts

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What is Welcome?


Route live chats from product pages on retailer websites, directly to product experts

Welcome is the only solution that connects to any chat and customer service tool through a common interface so your customers can initiate a real-time conversation with product experts, wherever they shop.

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How does it work?


We won’t force you to use a new and unfamiliar tool

How does it work?


We won’t force you to use a new and unfamiliar tool

We make it straightforward to connect with experts using your current chat tool, minimizing the complexity of implementation, management, and training that often accompanies the deployment of new capabilities.

 
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Why does it matter?


Why does this matter?

Why does it matter?


Why does this matter?

Shoppers rarely get instant answers because retailers are challenged to provide expert advice across their entire assortment.

Brands have expertise on their products, but no easy and scalable way to chat with shoppers at the point of purchase.

 

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How Welcome is used today


Understand Customer Behavior

How Welcome is used today


Understand Customer Behavior

Track conversion, customer feedback, and shopper preferences through our data and reporting dashboard.

Make data-driven decisions to improve the customer experience across all retail channels.

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Who is using Welcome today?


Trusted by the largest retailers and brands in the US

Who is using Welcome today?


Trusted by the largest retailers and brands in the US

Our network of retailers and brands allows shoppers to chat directly with their favorite brands over a retailer’s desktop and mobile e-commerce sites.

 
 
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