Dan Herman grew up chatting with friends via text and instant message. When his mom, not known for being tech-savvy, began to text more often than call, he knew this wasn’t just the current trend: it was a shift in behavior.

So he teamed up with Waqas Hussain and Matt Wild, to create the technology-driven solution we provide today, combining the personalization of the past with the ubiquity of the present, to bring the full omnichannel experience of Chatbar to life.

Today, Welcome is the only solution that puts brands and retailers in a single real-time conversation with the consumer across every touchpoint, regardless of the technology in place, tailoring the solution to your existing environment.